Shipping policy

Order Processing

All orders are processed within 1–3 working days (excluding weekends and bank holidays).

During busy periods, holidays, or promotions, processing times may be slightly longer, but we’ll always aim to keep things moving and communicate any delays where needed.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details where applicable.

Where We Ship

We ship within the UK and internationally 🌍

International shipping is available to selected destinations, with prices calculated at checkout based on your location, parcel size, and weight.

Shipping Costs

Shipping costs are calculated at checkout and are in line with current postal charges.

✨ Free UK shipping is available on orders over £30 (automatically applied at checkout).

Carriers We Use

We use trusted carriers depending on the size, weight, and destination of your order:

Royal Mail

Evri

Yodel

The most suitable service will be selected to ensure safe and reliable delivery.

Delivery Times

Delivery times are estimates and begin once your order has been dispatched, not from the order date.

Typical delivery times:

UK Standard Delivery: 2–5 working days

International Delivery: Varies by destination

Please note that delivery times may occasionally be affected by factors outside of our control, such as customs processing or courier delays.

Tracking

Where a tracked service is used, tracking information will be provided once your order has been dispatched. Please allow time for tracking updates to appear after dispatch.

Customs & Import Charges (International Orders)

For international orders, customs duties, taxes, or import fees may apply depending on your country’s regulations. These charges are the responsibility of the recipient and are not included in our shipping costs.

Delays, Missing or Returned Parcels

If your order hasn’t arrived within the expected timeframe, please check your tracking details first. If you’re still concerned, get in touch and we’ll happily investigate.

We kindly ask that sufficient delivery time is allowed before reporting an item as missing.

Incorrect Address

Please double-check your delivery details at checkout. We can’t be held responsible for delays or losses caused by incorrect or incomplete address information.

Contact Us

If you have any questions about shipping or your order, we’re always happy to help 💌

info@therainbowunisaur.com