đ Help Centre
đ Help Centre
We're Here to Help
Whether you have a question about sizing, delivery, returns or one of our products, we've answered some of our most commonly asked questions below.
If you can't find what you're looking for, please don't hesitate to get in touch. As a small family business, you'll always be speaking to a real person who's happy to help.
đ Tried, Tested & Loved
Every product we stock has earned its place.
Whenever possible, we personally try, test and use the products ourselves. If we wouldn't happily recommend something to our own family and friends, we simply don't stock it.
đ FREE UK Delivery Over ÂŖ30
We offer FREE UK delivery on all orders over ÂŖ30.
Orders under ÂŖ30 are charged a flat-rate delivery fee of just ÂŖ3.25.
đ Shop With Confidence
We offer 30-day returns on eligible items, so you can shop knowing we're here to help if something isn't quite right.
đ About The Rainbow Unisaur
What does "The Rainbow Unisaur" mean?
The Rainbow Unisaur celebrates colour, creativity and individuality.
Our name brings together rainbows, unicorns and dinosaurs to represent a world where everyone can enjoy colourful clothing, imaginative play and fun, regardless of age or gender.
What makes The Rainbow Unisaur different?
We don't stock products simply because they're popular.
Whenever possible, we personally try, test and use everything ourselves. If we wouldn't recommend it to our own family and friends, it simply doesn't make it onto our shelves.
Every product has earned its place.
Do you only sell children's products?
Not at all!
Alongside children's clothing, toys and sensory play, we also stock:
âĸ Our exclusive Unisaur adult dungarees
âĸ Ethical bath & body products
âĸ Reusable everyday essentials
âĸ Handmade gifts
âĸ Colourful accessories
There's something for the whole family.
đ Clothing & Sizing
Are your clothes true to size?
Sizing varies slightly between brands, so we always recommend checking the size guide provided on each product page.
If you're unsure, we're always happy to help.
Tell me about your Unisaur dungarees.
Our exclusive Unisaur dungarees are designed to be comfortable, colourful and easy to wear.
Available in a range of unique prints, they're made for anyone who loves adding a little more colour to their wardrobe.
How should I care for my clothing?
Always follow the care label supplied with your garment.
To help colours stay vibrant, we generally recommend washing at 30°C and avoiding tumble drying where possible.
𧸠Toys & Play
Are your toys suitable for children?
Yes.
Please always follow the manufacturer's recommended age guidance and safety instructions supplied with each product.
Adult supervision should be provided where appropriate.
Why do you stock brands like Rubens Barn, Pebble and Orchard Toys?
Because they're brands we genuinely believe in.
We love products that encourage imagination, creativity, learning and open-ended play.
Every brand we stock reflects the values behind The Rainbow Unisaur.
đ Bath & Body
Are your soaps and shampoo bars suitable for sensitive skin?
Our handmade soaps and shampoo bars are made using carefully selected ingredients and are free from parabens and SLS.
As everyone's skin is different, we always recommend carrying out a patch test before first use.
If you have known allergies, please check the ingredients listed on each product page.
How long do shampoo bars last?
With proper care and allowing them to dry between uses, one shampoo bar can often last as long as two or three bottles of liquid shampoo.
đĻ Orders & Delivery
How much does delivery cost?
UK delivery is a flat rate of ÂŖ3.25.
We also offer FREE UK delivery on orders over ÂŖ30.
International shipping is available, with charges displayed at checkout.
Which courier will deliver my order?
We carefully choose the most suitable delivery partner for each order based on its size, weight and destination.
We currently use Royal Mail, Evri and Yodel.
When will my order be dispatched?
We aim to dispatch most orders within 2 working days.
If there's ever an unexpected delay, we'll always keep you informed.
Do you ship internationally?
Yes!
We're delighted to ship our colourful products to customers around the world.
International customers may be responsible for customs duties or import taxes charged by their own country.
âŠī¸ Returns
Can I return an item?
Yes.
Eligible items can be returned within 30 days of delivery.
Please see our Returns & Refund Policy for full details.
Can I exchange for another size?
Absolutely, subject to stock availability.
Please contact us before returning your item and we'll be happy to help arrange an exchange.
â Loyalty Rewards
Do you have a loyalty programme?
Yes!
You'll earn points on eligible purchases which can be redeemed against future orders.
It's our way of saying thank you for supporting our small business.
đ§ Contact Us
Still have a question?
We're always happy to help.
đ§ info@therainbowunisaur.com
You can also send us a message via Facebook or Instagram.
As a small family business, you'll always be speaking to a real person.
đ Before You Go...
Why should I shop with The Rainbow Unisaur?
Because we're not trying to be the biggest.
We're simply trying to be the most thoughtful.
Every product on our website has earned its place.
Whenever possible, we've tried it, tested it and genuinely loved it ourselves before offering it to our customers.
Every parcel is packed by hand.
Every message is answered by a real person.
Every order means something to us.
Thank you for supporting our small family business.